Return and Refund Policy

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Terms of return and refund

The return and refund process should be raised by the customer within 7 days from the date of printing photos with the photo booth.

Reason for return and refund

Damaged or bad print by the photo booth. 

Process for return and refund

The customer is required to contact the company by sending an email to veltrixholding@gmail.com or contacting the company through WhatsApp number +91 8197800712 - VELTRIX HOLDINGS. The customer is required to send digital photos of the damage or mistakes in the printed 4X6 photo from the photo booth. The customer is also required to give a detailed explanation of what went wrong with the photo booth and the print given by the photo booth. Veltrix holding reserves the discretionary right to accept or reject the return and refund.

Process of refund and refund 

The company will check the systems and assess each case. The refunds shall be processed by 3-5 working days from the date of raising the refund process by the customer. The refund shall be directly to the customer's bank account, through which the company has received the amount.